Talbot Jones: The leading insurance broker in Newcastle and Gateshead providing Claoms Management services.
Commercial claims assistance and support
We are committed to supporting our clients with integrity, transparency and a consistently high standard of service.
At Talbot Jones Ltd, we recognise that insurance claims can have a significant impact on your business, your people and your customers. Our role as your insurance broker is to provide clear, practical support throughout the claims process, helping you to understand your policy cover and engage effectively with insurers.
If an incident occurs that may give rise to a claim, your first priority should always be the safety of employees, customers and third parties. Once immediate risks have been addressed, the following steps can help support the claims process.
What to do in the event of a commercial claim
Take immediate and reasonable action
Bullet points:
Ensure the safety of all individuals and contact emergency services where required
Take reasonable steps to prevent further loss or damage, where safe to do so
Follow any business continuity or incident management procedures in place
Supporting note (smaller text)
These actions are commonly required under policy conditions and should not prejudice your claim.
1
Record incident details
Important:
Record the date, time, location and circumstances of the incident
Take photographs or videos of damage or loss where safe and appropriate
Identify and record details of any third parties involved, including witnesses
2
Preserve evidence and documentation
Bullet points:
Retain damaged property, plant or equipment unless advised otherwise
Keep copies of repair estimates, invoices, receipts and correspondence
Do not agree to permanent repairs or settlements without insurer approval, unless urgent to prevent further damage
3
When to contact your broker
You should contact us as soon as reasonably possible following any incident that may result in a claim, regardless of whether you believe cover will apply.
Please contact us:
To notify an incident or potential claim
If a third party alleges loss, damage or injury
If you receive correspondence from insurers, loss adjusters or solicitors
If you are unsure about policy cover, conditions or excesses
Before authorising permanent repairs or accepting liability, where practicable
Early notification enables us to provide timely guidance and support.
Additional claims support where required
In some cases, the level of support required may exceed our capability or capacity. To address this, Talbot Jones Ltd has partnered with Claims Equilibrium Club.
Bronze level cover is included for all non-motor policyholders, providing access to additional claims support. Further levels of support are available for a fee, either pre- or post-loss.
Complaints and escalation
We aim to provide a high standard of service at all times. If you are dissatisfied with any aspect of our service, including claims support, you have the right to make a complaint.
Our complaints procedure is available on request or can be found at [link]. Complaints can be made in writing, by email or by telephone using the contact details provided.
If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer the matter to the Financial Ombudsman Service, subject to eligibility. Full details are included within our complaints procedure.
Our commitment to your business
We take pride in supporting our clients and the wider business community with professionalism, honesty and care. Our claims management support reflects our commitment to integrity and excellence, ensuring you are treated fairly and kept informed throughout the claims process.
“Our Insurance Brokers provide DASA with a highly professional and reliable service, with particular strength in the management of our claims. They have a clear understanding of our operational risks and consistently provide practical, well-judged advice that supports timely and effective claim resolution. Their proactive approach, responsiveness, and attention to detail give us confidence that our claims and insurance cover are well managed. We regard them as a trusted partner and highly value the relationship.”
Charles Kendall, Head of Risk, Compliance and Sustainability, DASA
