WE’RE HIRING

Commercial Account Handler

Salary: £24,000 - £30,000

Full-Time: Part time considered

Reports to: Broking Manager

Location: Gateshead

Due to the upcoming retirement of a long-standing team member, we have a vacancy for the right person to grow into a rewarding career in commercial insurance. No prior experience required — we'll invest in you.

Apply Today

CLOSING DATE

19 April 2026

INTERVIEWS

Before end of April 2026

STARTING DATE

1 June 2026

THE ROLE

What you’ll be doing

This is a client-facing role at the heart of our business. Your core purpose is to advise clients on insurance products and handle a range of day-to-day account management tasks — keeping everything accurate, timely, and well-communicated.

Over time, you'll develop your technical knowledge and grow into wider responsibilities. We'll work with you to find where you're strongest.

  • Handling client calls, visitor enquiries, and messages in line with our service standards

  • Managing policy adjustments, renewals, and new business enquiries

  • Preparing correspondence, client documentation, and emails to a consistent standard

  • Producing reports relating to claims and financial performance

  • Maintaining accurate client records, filing systems, and reference materials — with confidentiality throughout

  • Entering and distributing data accurately across spreadsheets, databases, and electronic systems

  • Handling incoming and outgoing post in line with established procedures

  • Operating general office equipment and maintaining day-to-day continuity of service

  • Developing into one or more specialist areas: payment control, operations management, or claims handling

ABOUT YOU

Who we’re looking for

We're not hiring for a CV. We're hiring for the right person. Prior insurance experience is useful, but what matters far more is that you're organised, trustworthy, curious and genuinely enjoy working with people. Insurance is a relationship business - clients need to feel in safe hands.

Qualifications and Knowledge

Essential

  • No specific qualifications required - but the role demands a good general education with solid numeracy and literacy

Desireable

  • 5 or more GCSEs (or equivalent), including Maths and English

  • An insurance-related professional qualification

Experience

Essential

  • No previous experience required — we will train the right person

Desireable

  • Experience in a customer service or office-based environment

Skills and Competencies

Essential

  • Good verbal and written communication skills

  • Good numeracy and literacy

  • Basic knowledge of word processing, spreadsheets, and databases

  • Able to follow instructions and procedures with guidance

  • Able to plan and organise your daily workload

  • Adaptable and comfortable with changing priorities

  • A supportive and effective team player

  • Confident engaging with clients and members of the public

  • Clear, logical thinking when dealing with problems

Desireable

  • Able to produce emails or Word documents quickly and accurately

  • Comfortable handling routine and non-routine enquiries as first point of contact

Motivation and Values

Essential

  • Reliable, punctual, and takes commitments seriously

  • Demonstrates integrity and acts with honesty

  • Keen to develop professionally and pursue relevant qualifications

  • Works collaboratively and adapts positively to change

  • Committed to equal opportunities and respectful working practices

Desireable

  • Able to work flexibly where needed

WHY JOIN US

A Place To Build Something

Talbot Jones Ltd is a specialist broker with a strong reputation in complex and niche commercial risk. We're not a call centre. You'll be part of a small, experienced team where your development is taken seriously and your contributions are noticed.

We fund your professional development. We support CII (Chartered Insurance Institute), CILA, and BDMA qualifications — whichever path makes sense for your role and ambitions. You won't be left to figure it out alone.

22 days holiday + bank holidays

Plus your birthday off — because that should never be a normal working day.

Funded Qualifications

CII, CILA, and BDMA training supported, depending on your role and development path.

35 hours per week · Part-time considered

Standard day-work pattern. Open to part-time arrangements for the right candidate.

Reservists & CFAV leave

We support those who serve. Additional leave for Reservists and Cadet Force Adult Volunteers.

APPLY NOW

Send Us Your Application

Fill in the form below and attach your CV. The closing date is 19 April 2026. Interviews will take place before the end of April, with a start date of 1 June 2026.